For purchases made from ekobuy.com
- 60-day money-back guarantee for any reason
- For 60 days after the date of purchase, return your unopend/undamaged product and receive a full refund for ANY reason.
- 12-month warranty for quality-related issues
- For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND including the return shipping cost within the country of purchase. Reminder: Be sure to use your product only as directed.
- 18-month extended warranty for quality-related issues
- For 18 months after the date of purchase, Please register your product within 60 days after date of purchase.
- Free user support
- Not sure how to get your product to work properly? Please Contact our friendly support team for quick solutions.
- Limitations and notes
- • To receive the 60-day money-back guarantee, you are responsible for the cost of shipping the product back to us unless it is a quality-related issue.
• Warranty-related shipping costs are only covered in the country of purchase. If you are shipping from outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.
• If returning an item, please ship it back within 60 days after you receive approval. Further delay may void your return.
• For warranty details on our cases and screen protectors, please refer to the product’s detail page.
For purchases not made from ekobuy.com
- Please contact the retailer you purchased the item from
- Our returns and exchange service is limited to all purchases made directly from ekobuy.com. If you purchased through a different retailer, please contact them at first.
We’ll be sure to update this page in the event of any changes to our policy or proedures.