12 Months warranty
We provide 12 months warranty for the product and 6 months warranty for the product accessories. You are eligible to return the product to us for repair under your 18 months warranty if your product develops a fault within 18 months of receipt of your goods.
It is a legal requirement that you take care of the goods and you are responsible for any delivery costs of returning goods to us unless we have delivered goods to you in error, or the goods were damaged durning delivery by Royal Mail or any other company.
Your statutory rights as a consumer is not affected by this.
- The warranty excludes faults caused by neglect, misuse or accidental damage and normal wear and tear.
- Within warranty period, It's the customer’s responsibility for the cost of returning the goods and EkoBuy will pay the postage fee of sending the replacement.
- After the warranty has expired it is the customer's responsibly for all postage cost, parts cost and labour cost.
Limitation of Liability
EkoBuy SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF EkoBuy HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
Register your new EkoBuy product and claim 18 months free warranty
All our EkoBuy products come with a free 12 month warranty as standard. However, we’re so confident that you will be happy with your purchase we’re offering a FREE 6 months warranty extension with 5 Star Membership.
Simply register your new EkoBuy product with EkoBuy Premier Solutions within 90 days to benefit from this fantastic offer
The easiest way to register – simply visit:www.ekobuy.com/product-registration, and complete the online registration.
5 Star Membership Benefits include:
- 6 Months Warranty Extension
Registration adds an extra 6 months to your standard 18 months warranty cover – 2 years in total!
- 180 Days Free Return Shipping
Free return shipping is provided for the first 180 days from the date of purchase.
- Priority Customer Support
Register your new EkoBuy Product and receive an increased level of customer care to help you get the most out of your product.
- Free New Product Samples
Become a EkoBuy Premier member and you'll be eligible to receive FREE samples of new products! To qualify for a free product, all you need to do is provide an honest product evaluation and review.
- Exclusive Special Offers/Gift vouchers
Receive EkoBuy Exclusives - special offers and welcome gift vouchers from EkoBuy.